
Manager of Client Relations
5 days ago
We are seeking a highly skilled Customer Success Manager to join our team.
- Responsibilities:
Serve as primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
Develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers' achievement of these key performance indicators and report those both internally and externally.
Collaborate with Account management teams to secure contract renewals.
Identify opportunities for expanding usage across the customer's organization.
Lead POCs for upsells and participate in pilot results presentations, QBR's and ABR's with key accounts.
Requirements:
Minimum 5 years of experience in customer success/project management role with a proven track record of success, particularly in managing major accounts.
Technical experience in the cybersecurity field with good analytical and project management skills.
Proactive approach to problem solving with the ability to make independent decisions.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
Ability to multi-task and thrive in a fast-paced environment.
About Us:
This is a great opportunity to work with a dynamic team and make a real impact on our customers' success.
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