Application Solutions Expert

5 days ago

Surat, Gujarat, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Technical Application Support Specialist

We are seeking a highly skilled and detail-oriented individual to fill the role of Technical Application Support Specialist.

The ideal candidate will have prior experience in providing technical support for banking and fintech applications, possess strong communication and analytical skills, and be able to work effectively in a fast-paced environment.

Responsibilities:
  • Provide level 1 and 2 application support for banking and fintech applications.
  • Act as the primary point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Perform incident analysis, root cause identification, and resolution tracking.
  • Collaborate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in the knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
  • Communicate effectively with business users, technical teams, and stakeholders.
Required Skills and Qualifications:
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
  • Familiarity with SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.
Benefits:
  • This is an excellent opportunity to develop your technical skills and advance your career in a dynamic and growing field.
  • You will have the chance to work with a talented team of professionals who are passionate about delivering exceptional results.
  • A competitive salary and benefits package will be offered to the successful candidate.
Others:
  • Familiarity with .NET technologies is a plus.
  • Experience working in an Agile or DevOps environment is also desirable.
  • Understanding of cloud-based applications and monitoring tools is a valuable asset.

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