Professional Skills Developer
9 hours ago
Job Role:
Functional TrainerAs a Functional Trainer, you will be responsible for providing day-to-day functional direction of agents within the training classroom environment.
Key Responsibilities:
- Deliver high-quality training using effective presentation and facilitation skills.
- Prepare and present engaging training materials through classroom learning and hands-on demonstrations.
- Drive individual training performance metrics and ensure competency levels meet business standards.
- Maintain relevant product knowledge by taking calls and attending client meetings.
- Ensure seamless communication with managers, peers, and other resource groups.
Qualifications:
- Bachelor's Degree in a related field or equivalent experience preferred.
- Proven experience in training methodologies, soft skills, including communication, critical thinking, and time management.
- Strong communication skills and proficiency in Microsoft Office applications.
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