Optimize Business Operations Manager

3 days ago

Kota, Rajasthan, India beBeeTransformation Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Operational Excellence Lead

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The successful candidate will oversee and optimize end-to-end business operations while ensuring high-quality service delivery. This role involves client management, people & performance management, and cross-functional team leadership with a focus on process efficiency, stakeholder collaboration, and business growth.

Key Responsibilities:
  • Business Transformation (80%):
    • Develop and implement an operational excellence framework best suited for the vertical.
    • Formulate and manage detailed KPI tables across all businesses in the e-commerce domain.
    • Identify and lead improvement initiatives in internal business/operational processes.
    • Drive innovation and automation for waste elimination and efficiency improvement.
    • Engage the employee base in various operational excellence initiatives.
  • Service Delivery (20%):
    • Provide service delivery support to process owners located at different locations. This includes people management, performance tracking/financial analysis, and ensuring teams adhere to company policies/standards.
    • Ensure adherence to service levels as defined by clients.
    • Manage headcounts and coordinate at client sites.

Project Management:

  • Oversee multiple projects across different lines of business (LOBs), ensuring timely delivery and quality standards.
  • Lead a diverse team of 20+ members, including business analysts, process excellence leads/managers, and content developers.
  • Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability.

Operational Excellence:

  • Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery.
  • Work closely with process excellence analysts to standardize operations, reduce inefficiencies, and drive continuous improvement.
  • Leverage data insights to track performance, optimize processes, and ensure compliance with internal and client-defined SLAs.

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