Senior Enterprise Software Support Manager

1 week ago

Salem, Tamil Nadu, India beBeeSoftware Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Are you a seasoned professional looking to lead the support team of an enterprise software company operating in the banking domain?

As a key member of our global team, you will be responsible for overseeing post-implementation customer support activities and ensuring seamless execution of projects.

The ideal candidate has multiple project experience along with software development experience in banks and more than 10 years of experience. They should have a strong background in Microsoft technology stack and cloud environment.

What you will be doing:

  1. Lead and manage application support, services, and cloud support teams.
  2. Develop and maintain strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  3. Ensure early identification and reporting of possible product defects.
  4. Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
  5. Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.

Required skills and qualifications:

  • 10 years of experience in IT company, well versed in Microsoft Tech Stack and cloud environment.
  • Should have experience in L3 support to enterprise clients such as banks.
  • Bachelors or master's degree in Computer Science.
  • Banking experience will be added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.

Benefits:

  • Performance-Linked Bonus: Your hard work doesn't go unnoticed.
  • Rewards Beyond the Job: Comprehensive benefits package including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support.
  • Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies.
  • Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.

Others:

  • Strong leadership abilities, with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.

We are a global technology company with expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels.

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