Learning Experience Designer

1 week ago

Vadodara, Gujarat, India beBeeTraining Full time ₹ 15,00,000 - ₹ 25,00,000

We are seeking a highly motivated and experienced Training Professional to design, deliver and govern impactful training programs in our fast-paced E-Commerce environment. The ideal candidate will bring a strong background in vendor governance, training delivery, content creation and soft skills coaching.

About the Role

The Training Professional will be responsible for designing and implementing comprehensive training modules, managing vendor relationships and ensuring the effectiveness of training programs.

Key Responsibilities:
  • Design and Deliver Training Programs: Create and implement comprehensive training modules for new hires and tenured employees, focusing on customer experience, communication and process excellence.
  • Vendor Governance: Manage training partnerships with outsourced vendors, monitor delivery quality and ensure alignment with internal standards and SLAs.
  • Content Development: Develop high-impact training materials, including presentations, handbooks and e-learning content tailored to business needs.
  • Training Batch Management: Oversee end-to-end execution of training batches, ensuring timely delivery and measurable outcomes.
  • Performance Evaluation: Measure training effectiveness using feedback, assessments and business KPIs; continuously optimize content and delivery approach.
  • Stakeholder Collaboration: Work closely with operations, quality and process teams to identify training needs and support performance improvement initiatives.
  • Soft Skills Facilitation: Conduct engaging and interactive soft skills sessions that elevate the team's ability to manage customer interactions effectively.
  • Reporting and Documentation: Maintain training records, generate reports and present updates to leadership as required.

Required Skills and Qualifications:

  • Graduate in any field
  • Certifications in Training & Development + Soft Skills Facilitation (if any)
  • Familiarity with Learning Management Systems (LMS) and digital learning tools
  • Experience in performance coaching and e-learning development
  • Understanding of e-commerce customer journeys and service excellence frameworks
  • Exposure to AI-driven training tools for training and content created will be an added value

Benefits:

  • Opportunity to develop and implement comprehensive training programs
  • Collaborative work environment
  • Professional growth and development opportunities

Others:

  • Work with a dynamic team
  • Contribute to the success of the organization

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