
Chief Digital Transformation Officer
4 days ago
A senior architecture professional will drive the transformation of our digital landscape by implementing a comprehensive architecture strategy. They will ensure that technology solutions align with business objectives, fostering innovation and growth.
The ideal candidate will have a proven track record in developing and maintaining enterprise-wide platform architecture and technical roadmaps. They will establish architecture standards and reference architectures for using the platform across various business units.
Additionally, the successful candidate will develop and enforce governance frameworks, design principles, and coding standards for the platform. They will oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of implementation.
They will lead the integration of proposed platforms with other enterprise systems to ensure seamless data flow and interoperability. They will define integration strategies (APIs, middleware, data synchronization) and ensure ServiceNow plays well within the broader IT ecosystem.
Furthermore, they will provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins. They will guide teams in designing high-quality solutions and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements.
The successful candidate will stay up-to-date with the latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). They will evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.
They will work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions. They will act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that the team supports evolving business processes and digital transformation initiatives.
Finally, they will ensure the platform's reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.
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