
Chief Quality Professional
23 hours ago
The Assistant Quality Manager position is a key role in ensuring the highest standards of quality and customer satisfaction are maintained across all departments.
This role will oversee the implementation of robust quality plans, monitor performance indicators within the Quality Management System (QMS), and drive continuous improvement initiatives throughout the organization.
Responsibilities:- Quality Planning and Control
- Develop and implement quality plans covering raw materials, purchased components, and finished products.
- Coordinate laboratory tests where necessary, ensuring results meet defined quality benchmarks and regulatory standards.
- Issue certificates of quality, engineering drawings, and required documentation to customers.
- Inspection and Testing
- Oversee incoming material inspection and ensure compliance with quality specifications.
- Maintain and upgrade lab equipment to support testing capabilities.
- Standardization and Certification
- Lead initiatives related to product standardization and certification under national and international standards.
- Act as the ISO 9001 Management Representative, ensuring compliance with QMS standards.
- Documentation and Compliance
- Establish policies for documentation control, ensuring quality records and standards are maintained and secure.
- Support external audits and facilitate internal audits to ensure adherence to QMS standards.
- Customer Satisfaction Monitoring
- Implement CSAT monitoring processes, collecting and analyzing customer feedback.
- Regularly report on CSAT scores and track trends.
- Cross-Functional Collaboration
- Collaborate with Production, Purchase, Sales, and Marketing to ensure alignment on quality goals.
- Performance Monitoring and Continuous Improvement
- Drive quality achievements and performance improvement initiatives.
Requirements:
- Bachelor's degree in Mechanical Engineering.
- 8-10 years of experience in Quality Assurance, ISO implementation, and CSAT monitoring.
- Completed Lead Auditor course for ISO 9001 / 14001 QMS.
- Strong knowledge of ISO 9001:2015 QMS.
- Experience with statistical quality control methods and CSAT monitoring tools.
Key Skills:
- Strong analytical mindset.
- Effective communication and interpersonal skills.
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