SLA Governance Professional

1 week ago


Mumbai, Maharashtra, India beBeeGovernance Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: SLA Manager

We are seeking a skilled professional to manage and coordinate Service Level Agreements (SLAs) for internal contracts.

The successful candidate will collaborate closely with stakeholders, project managers, beneficiaries, providers, and legal/compliance teams.

Responsibilities include:

  • Coordinate SLA issuance with the IC Factory Team, Project Managers, and Beneficiaries.
  • Manage SLA signature with onshore managers, beneficiaries, and providers.
  • Ensure legal documents align with project deliveries; escalate blocking issues where necessary.
  • Produce and maintain KPIs for SLA (IC - Internal Contract).
  • Schedule, prepare, and lead committee meetings.
  • Collaborate with Legal and Compliance teams; adapt to evolving regulatory requirements.
  • Initiate contracts upon deployment of purchase or in-house applications.
  • After SLA signing, ensure service reviews with beneficiaries and providers (covering KPIs, services, etc.).
  • Actively contribute to overall SLA governance.
  • Manage SLA control execution.

Required Skills and Qualifications:

  • 10+ years of relevant SLA experience.
  • Strong knowledge of Legal documentation, Data Protection (GDPR), IT Security.
  • Qualifications: Bachelor's degree or equivalent.
  • Experience: 9-12 years, with at least 10 years of relevant SLA/IC management experience.
  • Preferred: Legal experience or background in internal/external contracts.

Benefits and Others:

This role offers a unique opportunity to work with various stakeholders and contribute to the development of our company. If you are passionate about SLA management and have the required skills and experience, we encourage you to apply.



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