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Product Delivery Coordinator
2 weeks ago
This role involves providing client fulfillment and production support for a global data product portfolio.
In the initial 3-6 months, you will shadow and assist an experienced team member in performing day-to-day tasks, gaining knowledge of the production process.
After this period, responsibilities expand to managing production from start to finish, validating deliverables, customer service, and troubleshooting user/tool issues.
Main Responsibilities:- Execute daily activities such as approving new clients, responding to delivery inquiries, and cross-checking sources for accuracy.
- Coordinate product deliveries and deadlines between related product lines worldwide.
- Support internal customers with their needs.
- Collaborate with analysts to meet or exceed established metric targets.
- Follow up on fulfillment requests requiring additional client information.
- Resolve and escalate customer issues and inquiries while maintaining a customer-centric approach.
- Bachelor's degree in business, marketing, economics, or relevant field.
- Exceptional written and communication skills.
- High integrity, ethics, and professionalism.
- 95%+ English writing and speaking skill level.
- Experience in product management and online client delivery.
- Familiarity with fulfillment and client delivery methodologies.
- Proficiency in MS Office Suite and ability to learn new programs quickly.
- Multitasking skills in a fast-paced environment.
- Strong analytical and detail-focused abilities.
- Urgency with a customer-first attitude.
- Working knowledge of Microsoft Excel.
- Process improvement and workflow optimization experience.
- Project management concepts understanding.
- Knowledge of written and digital project management tools.
- Advanced time management skills.
- Excellent analytical and communication skills.
- Natural ability to handle detailed work accurately.
- Calmness in high-pressure situations.
- Remote team collaboration skills.
- Independence with minimal managerial supervision.
