Front Office Associate

2 weeks ago


Thāne, Maharashtra, India beBeeFrontOffice Full time ₹ 1,04,000 - ₹ 1,30,878

**Job Description:**

  • We are looking for an individual to fill a key role in our front office operations. This position involves working directly with guests to ensure their stay is comfortable and enjoyable.
  • The successful candidate will be responsible for managing guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • In addition, this role requires the ability to process payments, activate/reissue room keys, and verify/adjust billing for guests.

**Required Skills and Qualifications:

  • A high school diploma or equivalent is required. No prior work experience is necessary, but relevant skills and qualifications are preferred.
  • The ideal candidate will have excellent communication skills and the ability to work well under pressure.

**Key Responsibilities:

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Secure payment; activate/reissue room keys.
  • Verify/adjust billing for guests.
  • Communicate to appropriate staff when guests are waiting for an available room.
  • Advise guest of messages.
  • Clear departures in computer system.
  • Coordinate with Housekeeping to track room status and guest concerns.
  • File guest paperwork or documentation.
  • Operate telephone switchboard station.
  • Run and check daily reports, contingency lists, and credit card authorization reports.
  • Supply guests with directions and information.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
  • Arrange transportation for guests/visitors.
  • Count and secure bank at beginning and end of shift.
  • Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  • Notify Loss Prevention/Security of any reports of theft.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
  • Comply with quality assurance standards.
  • Stand, sit, or walk for an extended period of time.

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