IT Service Manager
3 weeks ago
Kyndryl Solutions Private Limited is a leading provider of IT services, with a strong focus on delivering exceptional results to our clients. With state-of-the-art resources and a team of experts, we are well-equipped to tackle complex projects and drive business growth.
Salary
The estimated salary for this role is ₹1,200,000 per annum, based on industry standards and location.
Job Description
We are seeking an experienced IT Service Manager to join our team at Kyndryl Solutions. As a key member of our service management team, you will be responsible for ensuring the delivery of high-quality IT services to our clients. This includes coordinating and managing service requests, resolving customer issues, and maintaining effective communication throughout the service process.
Key Responsibilities:
- Coordinate and manage service requests from customers
- Resolve customer issues in a timely and efficient manner
- Maintain effective communication with customers throughout the service process
- Collaborate with internal teams to ensure seamless service delivery
Required Skills and Qualifications
To be successful in this role, you will need:
- A minimum of 5-7 years' experience in service management, specifically in IPC (Incident, Change, Problem Management)
- ITIL V4 Foundation Certification
- Excellent communication skills
Preferred Skills and Experience
We also welcome candidates with experience in banking infrastructure management and CCNA certification.
Benefits
At Kyndryl Solutions, we offer a comprehensive benefits package that includes access to state-of-the-art resources, opportunities for professional growth and development, and a supportive work environment. Some of the benefits include:
- Competitive salary and bonus structure
- Comprehensive health insurance
- Opportunities for career advancement and professional growth
- Access to training and development programs
What We Offer
At Kyndryl Solutions, we pride ourselves on creating a workplace culture that values diversity, inclusivity, and employee well-being. We offer a range of benefits that support your physical, emotional, and financial well-being, including access to mental health resources, employee assistance programs, and flexible work arrangements.
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