IT Service Manager

3 weeks ago


Mumbai, Maharashtra, India 5100 Kyndryl Solutions Private Limited Full time
Company Overview
Kyndryl Solutions Private Limited is a leading provider of IT services, with a strong focus on delivering exceptional results to our clients. With state-of-the-art resources and a team of experts, we are well-equipped to tackle complex projects and drive business growth.

Salary
The estimated salary for this role is ₹1,200,000 per annum, based on industry standards and location.

Job Description
We are seeking an experienced IT Service Manager to join our team at Kyndryl Solutions. As a key member of our service management team, you will be responsible for ensuring the delivery of high-quality IT services to our clients. This includes coordinating and managing service requests, resolving customer issues, and maintaining effective communication throughout the service process.

Key Responsibilities:
  • Coordinate and manage service requests from customers
  • Resolve customer issues in a timely and efficient manner
  • Maintain effective communication with customers throughout the service process
  • Collaborate with internal teams to ensure seamless service delivery

Required Skills and Qualifications
To be successful in this role, you will need:
  • A minimum of 5-7 years' experience in service management, specifically in IPC (Incident, Change, Problem Management)
  • ITIL V4 Foundation Certification
  • Excellent communication skills

Preferred Skills and Experience
We also welcome candidates with experience in banking infrastructure management and CCNA certification.

Benefits
At Kyndryl Solutions, we offer a comprehensive benefits package that includes access to state-of-the-art resources, opportunities for professional growth and development, and a supportive work environment. Some of the benefits include:
  • Competitive salary and bonus structure
  • Comprehensive health insurance
  • Opportunities for career advancement and professional growth
  • Access to training and development programs

What We Offer
At Kyndryl Solutions, we pride ourselves on creating a workplace culture that values diversity, inclusivity, and employee well-being. We offer a range of benefits that support your physical, emotional, and financial well-being, including access to mental health resources, employee assistance programs, and flexible work arrangements.
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