Unified Communications Expert

3 days ago


Bengaluru, Karnataka, India Black Box Full time

Black Box is a global solution integrator delivering technology solutions in Unified Communications, Network Infrastructure, Data Centre /Virtualization & Enterprise Applications, and Cyber Security.

We are looking for a highly skilled Unified Communications Expert to join our team at Bangalore location.

The ideal candidate will have extensive experience in designing and implementing collaboration solutions using Cisco Unified Communications products.

The successful candidate will be responsible for installing, configuring, and troubleshooting Cisco Unified Communications Manager, Unity Connection, Presence, Contact Center Express, Cisco Webex, and Cisco Webex Contact Center.

In addition, the candidate will install and configure voice gateways as part of the Collaboration solutions, establish QOS policies, and install and configure SIP border solutions.

The Unified Communications Expert will also provide systems administration training to clients, learn to understand customer environments, and work with Account Managers to identify new opportunities.

The role requires a strong understanding of security and privacy controls for voice systems, the ability to design and configure according to current standards, and experience with automation, orchestration, and/or development.

The ideal candidate will have a CCNP Voice/Collaboration or equivalent experience, a Bachelor's degree, and/or equivalent work/military experience (5+ years). The position requires senior-level experience with implementation, configuration, and troubleshooting in various applications.

Job Description:

  • Design and implement collaboration solutions using Cisco Unified Communications products.
  • Install, configure, and troubleshoot Cisco Unified Communications Manager, Unity Connection, Presence, Contact Center Express, Cisco Webex, and Cisco Webex Contact Center.
  • Install and configure voice gateways as part of the Collaboration solutions.
  • Establish QOS policies.
  • Install and configure SIP border solutions.
  • Provide systems administration training to clients.
  • Work with Account Managers to identify new opportunities.

Requirements:

  • CCNP Voice/Collaboration or equivalent experience.
  • Bachelor's degree and/or equivalent work/military experience (5+ years).
  • Senior-level experience with implementation, configuration, and troubleshooting in various applications.


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