Principal Account Manager

7 hours ago

Ahmedabad, Gujarat, India beBeeClientSuccess Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Client Success Manager

As a Client Success Manager, you will play a crucial role in helping clients achieve their business goals through the successful use of our CRM and loyalty management platform. You will work closely with clients to understand their needs, provide strategic guidance, and ensure they are getting the most out of our services.

The ideal candidate will have a proven track record of managing and growing client accounts in a B2B environment, preferably within the SaaS or technology industry. They will possess strong analytical skills, excellent communication and interpersonal skills, and the ability to empathize with clients and advocate on their behalf.

Key Responsibilities include:

* Client Relationship Management: Build and maintain strong relationships with key stakeholders within client organizations, act as the primary point of contact for client queries, requests, and escalations.
* Reporting and Analytics: Conduct gap analysis on key processes, provide actionable insights based on data captured from the CRM system, regularly review and analyze sales insights generated by the CRM to identify opportunities for improvement, process optimization, and client growth.
* Service Delivery: Lead the end-to-end service delivery process for our clients, ensuring that the CRM and loyalty management platform is implemented according to client specifications and timelines, collaborate with cross-functional teams, including IT project management and customer support, to ensure that client needs are met with the highest level of quality.

Required Skills and Qualifications:

* Education: Bachelor's degree in Business, Marketing, or a related field, Master's degree a plus.
* Experience: 5 years of relevant experience in customer success, account management, or a related field, preferably within the SaaS or technology industry.
* Technical Skills: Proficiency in using CRM software and other customer success tools, ability to understand and explain technical concepts to non-technical users.
* Communication and Interpersonal Skills: Excellent verbal and written communication skills, strong interpersonal skills with the ability to build and maintain relationships at all levels.
* Problem-Solving and Analytical Skills: Strong analytical skills with the ability to interpret data and make informed decisions, proactive problem-solving abilities, with a focus on delivering solutions that benefit both the client and the company.

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