Business Systems Analyst

1 week ago

Bengaluru, Karnataka, India Intuitive Full time

Company Overview

At Intuitive Surgical, we're united behind our mission to revolutionize minimally invasive care. Through innovation and intelligent technology, we empower physicians to heal without constraints.

We foster an inclusive and diverse team, committed to making a difference in the lives of patients worldwide. With over 25 years of experience working with hospitals and care teams, we've helped solve some of healthcare's toughest challenges and advance what's possible.

Salary

The estimated annual salary for this role is $120,000-$180,000, depending on location and experience.

Job Description

This Senior Salesforce Business Analyst will be responsible for implementing business processes software solutions and systems implementation, serving as a key expert in identifying, analyzing, refining, translating, and documenting business requirements from ISI business teams.

Responsibilities

  • Translate business requirements into well-architected solutions that leverage the Salesforce platform.
  • Analyze business processes, perform fit-gap analysis, and provide cost-efficient proposals on inefficiencies and risks.
  • Create functional specifications and work with cross-functional teams and development teams to deliver technical objects.
  • Review and contribute to design documents, configuration documents, and functional specifications.
  • Conduct unit and integration testing and regression testing.
  • Support ISI's production processes and all associated business systems functions.
  • Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
  • Identify gaps between current and future state of business processes and help prioritize opportunities to improve processes through the use of the Business Capability Matrix (BCM).
  • Lead and facilitate business user meetings to gather process information for sound system solutions.
  • Collaborate with the development team during the development phase to meet business needs.
  • Assist business teams on reporting requirements and work with the data warehouse team.
  • Conduct QA validations and lead User Acceptance Testing (UAT) tests.
  • Support, assist, and train users on new modified system configurations highlighting the impact on business processes.
  • Maintain IT business system integrity and application notes, system upgrades, changes, and user updates.
  • Work closely with onsite teams, offshore teams, managers, and executives to ensure the release of high-quality solutions.
  • Follow the Intuitive change management process and analyze the impact of changes to the corporate application landscape.
  • Act as a senior BA and guide & mentor team members in providing best solutions and conduct peer review and advice on areas of improvement.

Required Skills and Qualifications

  • Bachelor's degree in engineering or equivalent experience.
  • Minimum 5 years of experience working on the Salesforce platform with Business Analyst experience in full-cycle implementations and support projects.
  • Strong experience with Salesforce project implementations (Sales Cloud or Service Cloud), including integrations with ERP and third-party applications.
  • Hands-on experience with configuration of new and existing features, including user management, roles/profiles, permission sets, custom objects, page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
  • Experience working with business end-users, gathering requirements, and building detailed functional design specifications.
  • AppExchange packages experience is preferred.
  • Salesforce Certifications (Admin, AppBuilder) are preferred.
  • Ability to guide team members and mentor them as needed.
  • Ability to work with minimum supervision or guidance.
  • Ability to work in a team environment, effectively interacting with others.
  • Ability to multi-task and perform effectively in a fast-paced environment.
  • Able to work independently and consider cross-functional and downstream impacts with close attention to detail.
  • Excellent verbal and written communication skills.

Benefits

We offer a competitive benefits package, including medical, dental, and vision coverage, 401(k) matching, paid time off, and opportunities for professional growth and development.

Others

We're proud to be an equal employment opportunity employer, committed to fostering an inclusive culture where diversity of thought and mutual respect thrive.

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