Platform Administrator

7 days ago

India beBeeTechnical Full time US$ 60,000 - US$ 80,000
Job Overview

As a technical administrator, you will be responsible for ensuring the smooth operation of our customer success platform.

Key Responsibilities
  • Develop tailored email journeys based on CRM data and analyze campaign performance to improve effectiveness.
  • Monitor system performance, integrity, and user activity to drive continuous improvement.
  • Maintain expertise in Gainsight and other relevant software by staying up-to-date on new features and trends.
  • Document best practices and identify areas for improvement.
  • Collaborate with cross-functional teams to ensure seamless data flow across systems.
Requirements
  • Bachelor's degree or equivalent experience working with CRM systems in SaaS businesses.
  • Experience in Customer Success, CS Operations, or Product Marketing roles.
  • Proficiency in CRM systems, Salesforce, or Gainsight, with a focus on technical administration.

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