
Senior Process Improvement Specialist
4 days ago
We are seeking a proactive and analytical Business Analyst to support the design, execution, and optimization of business processes, tools, and initiatives across our network.
This role will work closely with cross-functional teams (Sales, Training, Operations, Marketing, IT, Finance) to gather data, analyze trends, document processes, and ensure smooth rollouts of strategic projects.
The ideal candidate will have 4–5 years of relevant experience in business analysis, process design, project management, or related functions.
Key Responsibilities:
- Assist in mapping and documenting business processes across departments.
- Support data collection, analysis, and reporting for management dashboards (Power BI, Excel, CRM tools).
- Evaluate and test new technology platforms (CRM, automation tools, vendor portals, etc.) and prepare business cases.
- Track progress of ongoing projects and backlogs, ensuring timely updates and follow-ups with stakeholders.
- Prepare presentations, reports, and SOPs for management and club-level communication.
- Coordinate with club teams during rollouts of new systems, incentives, or policies.
- Provide day-to-day analytical and operational support to the Business Architect.
Required Skills & Qualifications:
- Strong analytical & problem-solving ability.
- Proficiency in Excel/Google Sheets; familiarity with Power BI, Tableau, or data visualization tools is a plus.
- Working knowledge of CRM systems, automation tools, or ERP software preferred.
- Strong written and verbal communication skills.
- Ability to work independently, manage deadlines, and coordinate with multiple teams.
- Detail-oriented with a process-driven mindset.
What We Offer:
- Opportunity to learn directly under the Business Architect and leadership team.
- Exposure to strategic projects impacting our network.
- Hands-on experience in business process design, data analytics, and digital transformation.
- Career growth path within our fast-growing network.
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