Chief Service Delivery Officer
2 days ago
Job Description
We are seeking an experienced Operations Director to lead our shared services operations based in India. The successful candidate will be responsible for ensuring accurate, timely and efficient delivery of finance related services to our distribution business across multiple African markets.
The incumbent will also be responsible for financial control functions for the vertical. This includes managing financial control processes, including month-end close, consolidation, reporting, budgeting, and forecasting for the business vertical.
Key Responsibilities:
- Lead and manage the outsourced India-based shared services center supporting the business ensuring high quality operational delivery of core finance processes.
- Drive process standardization, automation, simplification and continuous improvement initiatives to enhance service quality and cost efficiency.
- Establish robust KPI dashboards and governance routines and monitor on a regular basis, including monitoring SLAs to drive compliance to agreed metrics and hold outsourced vendor accountable to ensure high levels of service delivery and stakeholder satisfaction.
- Establish clear ways of working and ownership of processes to strengthen compliance and audit readiness.
- Build strong relationships and collaborate closely with country finance and operations teams across Africa, including regional financial controllers to align shared services support with local requirements.
- Manage vendor relationships and third-party service providers supporting shared services.
- Build, develop, and lead a high-performing team within the Shared Services center and ensure succession planning.
- Oversee statutory and internal audits, tax filings, and regulatory reporting for the vertical.
- Coordinate with external auditors, tax advisors, and regulatory bodies to facilitate audits.
- Implement risk management frameworks.
- Stay updated on regulatory changes and ensure timely adaptation of policies and procedures.
Required Skills and Qualifications
The ideal candidate will have a Chartered Accountant (CA), CPA, ACCA, or equivalent professional qualification. They will have a proven track record in managing large, shared-services operations, ideally in a multi-country environment.
They should have strong expertise in audit, tax, and financial control across African markets. Proficiency in ERP systems and shared services technologies and process automation is essential.
A minimum of 15 years of leadership experience in finance, shared services, preferably in automotive distribution or related sectors is required.
Must-have competencies include being a strategic and analytical thinker with a focus on operational excellence. Experience working in a matrix organization with cross-border reporting lines is necessary. High resilience, problem-solving ability, and capacity to drive change in complex, pressurised environments are crucial.
Excellent communication and stakeholder engagement skills, comfortable interacting with Senior leadership and international teams are also required.
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