
Product Quality Oversight Specialist
2 days ago
Product Quality Oversight Specialist
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As a Product Quality Oversight Specialist, you will be responsible for overseeing post-commercialization quality handover processes and ensuring smooth transitions between product and service teams. This involves acting as the CSQ representative in cross-functional governance, providing quality input and alignment on product withdrawals.
\Key Responsibilities: \
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- Oversee post-commercialization quality handover processes to ensure smooth transitions between product and service teams.\
- Act as the CSQ representative in cross-functional governance, providing quality input and alignment on product withdrawals.\
- Ensure quality assurance for withdrawn products by tracking issues, performing root cause analysis, and ensuring resolutions.\
- Manage customer satisfaction by defining technical support structures and SLA agreements for end-of-life products.\
Deliverables: \
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- Successful implementation of standardized quality handover processes.\
- Effective quality governance and alignment during product withdrawal phases.\
- Timely resolution of quality incidents with documented corrective actions.\
- Improved customer satisfaction through proactive support and continuous improvement efforts.\
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