Training and Development Professional

1 day ago

Jaipur, Rajasthan, India Teleperformance Full time
Job Description

The Training Manager at Teleperformance is a strategic role responsible for delivering high-quality training programs that align with business objectives and employee needs.

This position requires a deep understanding of adult learning principles, instructional design, and the ability to create engaging training materials. The ideal candidate will have excellent communication and presentation skills, as well as proficiency in using training delivery tools and technologies.

In this role, you will be responsible for conducting thorough needs assessments, designing and implementing comprehensive training programs, and delivering high-quality training sessions. You will also track and measure the effectiveness of training programs using relevant metrics and KPIs.

Furthermore, you will foster a learning culture by providing ongoing coaching, mentoring, and development opportunities to employees. This includes staying updated on industry trends and best practices in training and development, and applying Six Sigma methodologies to improve training processes and outcomes.

Responsibilities
  • Conduct thorough needs assessments to identify skill gaps and training opportunities across the organization.
  • Design, develop, and implement comprehensive training programs aligned with business objectives and employee needs.
  • Create engaging and effective training materials, including presentations, manuals, and online courses.
  • Deliver high-quality training sessions, leveraging a variety of instructional methods (e.g., classroom, virtual, blended learning).
  • Track and measure the effectiveness of training programs using relevant metrics and KPIs.
  • Foster a learning culture by providing ongoing coaching, mentoring, and development opportunities to employees.
  • Stay updated on industry trends and best practices in training and development.
  • Apply Six Sigma methodologies to improve training processes and outcomes.
Requirements

To be successful in this role, you will need:

  • A strong understanding of adult learning principles and instructional design.
  • Excellent communication and presentation skills.
  • Proficiency in using training delivery tools and technologies.
  • A passion for continuous learning and improvement.
Benefits

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, as well as opportunities for career growth and professional development.

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