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Assistant Manager Job Openings
1 week ago
At Genpact, we strive to create a dynamic work environment that values respect and integrity, customer focus, and innovation. Our mission is to deliver outcomes that shape the future. With 125,000+ people across 30+ countries, we serve leading enterprises with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Our people are driven by our purpose – the relentless pursuit of a world that works better for people. We believe in creating a workplace that is inclusive and supportive of all employees. If you're passionate about making a difference and want to be part of a global organization, join us.
Key Responsibilities
* Analyze current fraud trends and provide input into rules and parameters.
* Develop and maintain policy and procedure manuals.
* Create registration & licensing documents, policy and procedure manuals, and other documentation as needed.
* Complete governmental reports such as SAR.
* Investigate fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third-party transfers, elder fraud, identity theft or other operations fraud issues.
* Research discrepancies, accumulate all necessary information, and take appropriate action to stop, and where possible, prevent fraud and identity theft losses.
* Meet strict deadlines/SLA (service level agreement).
* Review daily reports for unauthorized share activity.
* Enter fraud cases in the case management system.
* Assist in the preparation of filing bonded claims and un-bonded charge-off recommendations.
* Assist in problem resolution, answer inquiries, and train other team members.
* Assist Manager with efficient operation of workflow processes to ensure timely and accurate operations practices for each area.
Requirements
* Bachelor's degree in any field.
* Excellent communication skills both verbal and written (English).
* Strong organizational, problem-solving, and analytical skills as well as the ability to work independently with limited supervision.
* Working knowledge of loss and fraud detection/prevention principles, multiple fraud areas, compliance, and regulatory issues related to the department and/or company.
* Knowledge and experience with root cause analysis.
* Solid analytical, interpretive, and problem-solving skills.
* Ability to analyze diverse information and develop strategy recommendations.
* Solid ability to multi-task.
