Quality Assurance Coordinator

1 day ago


Noida, Uttar Pradesh, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000
Quality Assurance Specialist

This role plays a critical part in ensuring the quality of our services. As a Quality Assurance Specialist, you will be responsible for monitoring, evaluating, and auditing a sampling of inbound and/or outbound calls and other contact methods including chat and email.

  • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and report results of evaluations to appropriate stakeholders
  • Participate in calibration and call listening sessions with quality staff, delivery teams, and clients to ensure scoring consistency and best practice implementation
  • Maintain strong program knowledge base; basic understanding of client products, services, and/or program strategies
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