
Operations Executive
2 weeks ago
The role of Operations Manager involves overseeing day-to-day activities across various teams to drive measurable outcomes and streamline cross-team collaboration.
Main Responsibilities:- Lead team leadership and scheduling, creating rosters, capacity plans, and shift coverage strategies.
- Develop, document, and enforce standard operating procedures for each stage of the process.
- Monitor daily dashboards to optimize time-to-onboard, submissions per day, interviews scheduled, offer rate, and join rate performance.
- Coordinate curricula, trainer schedules, candidate cohorts, assessments, and certification tracking processes.
- Ensure accurate documentation, agreements, background checks, and system access are maintained.
- Run quality assurance checks on resumes, submissions, and communications to uphold data privacy and audit-ready records.
- At least 5 years of experience in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management skills with a team size of 15–50 headcount.
- Strong program/project management skills, data-driven decision-making, and a focus on execution excellence.
- Hands-on experience with CRM/ATS systems, Google Sheets/Excel, and collaboration tools.
- Excellent communication, stakeholder management, conflict resolution, and coaching skills.
- Reduced time-to-onboard and time-to-first-submission.
- Improved submissions-to-interview and interview-to-offer conversion rates.
- Increased show-up and join rates.
- On-time SOP compliance and zero critical defects.
- NPS/CSAT improvements from candidates and internal stakeholders.
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Operations Executive
2 weeks ago
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Operations Logistician
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Operations Manager
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Campaign Operations Coordinator
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Operations Director
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Talent Operations Specialist
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Product Operations Manager
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Senior Operations Executive
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Regional Field Operations Coordinator
2 weeks ago
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