Operations Director

5 days ago


Hyderabad, Telangana, India ATSPL - Telangana - I62 Full time
Operations Manager Job Description

Amazon.com, Inc. is a multinational electronic commerce company headquartered in Seattle, Washington. We are seeking an experienced Operations Manager to join our team in India.

Key Responsibilities:
  • Lead the Transportation team to drive scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.
  • Develop and report performance metrics, executive updates, forecasting, budgeting, and analysis to identify potential opportunities for improving Customer Experience.
  • Design, develop, pilot, and rollout enterprise-wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, and identification of alternate delivery services.
  • Develop standard operating procedures and direct accountability for setting and meeting operational goals, strategic planning, and forecasting.
  • Lead a team of business analysts, program managers, or area managers and lead process improvements.
Requirements:
  • 2+ years of employee and performance management experience.
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Preferred Qualifications:
  • 1+ years of performance metrics, process improvement, or lean techniques experience.


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