
Collections Professional
2 days ago
About the Role
We are seeking skilled professionals to fill our 3rd Party Collections Process position. This is an excellent opportunity for those with a background in international BPO voice processes, particularly collections or customer support.
Key Responsibilities:
- Handle outbound and inbound calls for collections
- Follow up with customers on overdue accounts in a professional manner
- Maintain accurate records of customer interactions and payment commitments
- Meet defined productivity and quality benchmarks
- Provide timely updates and escalate issues where necessary
Requirements:
- Minimum 1 year of experience in an International BPO voice process (preferably in collections or customer service)
- Strong command of spoken English with a neutral or US/UK accent
- Excellent communication, negotiation, and interpersonal skills
- Ability to handle pressure and meet targets in a fast-paced environment
- Flexible to work in rotational shifts (including night shifts)
The ideal candidate will possess excellent communication, negotiation, and interpersonal skills, with the ability to handle pressure and meet targets in a fast-paced environment.
This role involves handling outbound and inbound calls for collections, following up with customers on overdue accounts, maintaining accurate records, meeting productivity and quality benchmarks, and providing timely updates.
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