
Background Verification Team Manager Position
5 days ago
Leading a Team in Background Verification
Job OverviewThis role oversees the management of a team responsible for Background Verification processes, encompassing employment, education and address verifications.
- Achieve targets and maintain service quality by motivating and leading the team.
- Maintain oversight on live and recorded calls to ensure adherence to quality, accuracy and compliance with client-specific and internal standards.
- Closely monitor case completion while ensuring defined TATs are met.
- Provide regular coaching, feedback and performance evaluations to enhance individual and team performance.
- Handle escalated issues effectively and collaborate with relevant departments such as Quality Assurance, Client Servicing and HR.
- Ensure data privacy, confidentiality and security protocols are strictly adhered to.
- Organize refresher and training sessions to keep the team updated on process changes and compliance requirements.
- Bachelor's degree in any field.
- 3-5 years of experience in a call centre environment preferably in Background Verification or BPO industry.
- Strong verbal and written communication skills.
- Proficiency in MS Excel and call monitoring tools.
- Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Be part of an esteemed organization with a strong reputation in the industry.
- Lead a diverse team in a collaborative and growth-driven environment.
- Work in a dynamic, fast-paced setting where your ideas have meaningful impact.
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