Senior Technical System Leader

23 hours ago

Coimbatore, Tamil Nadu, India beBeeAdministrator Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: IT Systems Administrator

We are seeking a skilled and proactive IT Systems Administrator to manage, maintain, and support our diverse IT infrastructure.

Key Responsibilities:
  • Server Management: Administer and maintain Windows Server and Linux Server environments. Perform regular patch management, user/group policy maintenance, and security updates.
  • Desktop OS Support: Provide support for Windows, Ubuntu/Linux, and macOS desktops and laptops. OS deployment, configuration, imaging, and troubleshooting.
  • Network & Security: Configure and manage firewalls, routers, and switches. Work with networking teams and ISPs for troubleshooting connectivity issues. Basic understanding of WAF (Web Application Firewall) and security principles.
  • Cloud & SaaS Administration: Manage Microsoft 365 via Azure AD and Google Workspace. Configure and maintain user roles, policies, and access controls.
  • Endpoint Security: Install and manage Bitdefender Antivirus through central management console. Ensure endpoint compliance and generate periodic security reports.
  • Monitoring & Tracking Tools: Deploy and manage Teramind and Insightful tracking tool via its console. Support monitoring policy configurations, alerts, and investigations.
  • MDM & Identity Management: Administer Microsoft Intune and JumpCloud for device and user identity management. Enforce security compliance for mobile and remote endpoints.
  • Ticketing & Support: Handle user issues through a ticketing system and Microsoft Teams support channels. Provide L1 to L3 level support and ensure SLA compliance.
  • Asset & Inventory Management: Maintain IT asset records, allocation, and tracking for end-users. Conduct periodic audits and reconciliations.
  • Hardware & Software Support: Diagnose and resolve hardware failures and software issues across multiple platforms.
  • Voice Platform Support: Manage Dialpad and Twilio voice communication platforms via admin console. Ensure quality of service and support call routing configurations.
  • Cost & License Management: Monitor IT tool subscriptions, usage costs, and license renewals. Provide cost estimates and maintain vendor agreements.
  • Domain & Hosting: Manage domain registration, hosting control panels, FTP, and MySQL databases. Coordinate basic web-related infrastructure management.
  • Vendor Coordination: Communicate with software and hardware vendors for escalations and support. Manage service level expectations and incident resolution timelines.
  • Cross-Department Coordination: Collaborate with Internet providers and support partners for uninterrupted services.
Required Skills & Qualifications:
  • Strong technical knowledge in system administration and IT infrastructure.
  • Hands-on experience in both Windows and Linux ecosystems.
  • Knowledge of scripting (PowerShell, Bash) is an advantage.
  • Excellent communication skills – verbal and written.
  • Willingness to work in Day shift and respond to emergencies.
Preferred Certifications (Any of the following):
  • Microsoft Certified: Azure Administrator Associate
  • CompTIA Network+ / Security+
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Cisco Certified Network Associate (CCNA)
  • Google Workspace Administrator Certification
  • Bitdefender Certified Administrator (if available)
  • ITIL v4 Foundation – for support process understanding
Soft Skills:
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Customer-centric and team-oriented mindset.

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