ITOM Specialist

4 days ago

Mumbai, Maharashtra, India beBeeServiceNow Full time ₹ 20,00,000 - ₹ 22,50,000

Job Title: ServiceNow Developer

Role Overview:

We are seeking a skilled ServiceNow professional with ITOM Event Management expertise to fill this key position.

The ideal candidate will have extensive experience in administering, configuring, and implementing ITOM Event Management and alerting systems within ServiceNow.

Key Responsibilities:
  • Configure, implement, and support ServiceNow ITOM Event Management and alert management solutions.
  • Ensure the stability and optimized performance of the ServiceNow platform for ITOM modules.
  • Develop and maintain event rules, alert correlation rules, and related workflows.
  • Collaborate with cross-functional teams to gather requirements and deliver tailored ITOM solutions.
  • Integrate monitoring tools with ServiceNow Event Management for proactive incident response.
  • Perform system configuration, including Business Rules, Client Scripts, UI Policies, and UI Actions as required.
  • Troubleshoot and resolve issues related to Event Management and alerting.
  • Maintain system documentation and contribute to best practices within the team.
Required Skills:
  • Hands-on experience with ServiceNow ITOM Event Management and alert system implementation.
  • Strong administration and configuration skills on the ServiceNow platform.
  • Experience with integrations between monitoring tools (like SolarWinds, Nagios, Zabbix, etc.) and ServiceNow Event Management.
  • Good understanding of IT Operations processes and proactive incident management.
  • Excellent communication and collaboration skills.

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