Regional IT Manager

1 week ago


Mumbai, Maharashtra, India Caldic Full time
About the Role:

Caldic is seeking a talented Service Delivery Manager to lead its regional IT operations. As a key member of the global IT organization, this role will be responsible for ensuring high-quality IT services and support across the region.

The successful candidate will have a strong background in IT operations, security, infrastructure, collaboration tools, and end-user systems. They will thrive on accountability, mentor teams, and foster innovation to enhance service delivery and operational efficiency.

Responsibilities:
  • Lead a team of IT professionals to deliver high-quality IT services and support.
  • Manage Service Level Agreements (SLAs) and operational level agreements (OLAs) with stakeholders.
  • Conduct regular service reviews and implement continuous improvement initiatives.
  • Develop and maintain strong relationships with stakeholders, including business leaders and service providers.
Requirements:
  • Degree in IT or related field.
  • 5+ years in IT service delivery/management.
  • Proven experience managing cross-functional teams and working with multiple service providers.
  • Strong track record in defining and monitoring SLAs/OLAs, conducting service reviews, and implementing continuous improvement initiatives.


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