Business Process Optimization Specialist

3 weeks ago


Noida, Uttar Pradesh, India NTT DATA Full time

Job Role


As a BPO Customer Care Collections Sr. Associate, you will be responsible for managing escalated calls from providers and callers, developing tactical and operational plans to achieve key milestones, and ensuring accurate and timely processing of transactions to meet client service level agreements.


About the Role


• Take escalated calls from providers and callers
• Develop tactical and operational plans to achieve key milestones
• Coach and mentor less experienced team members
• Assist in preparing SOP for new processes
• Ensure accurate and timely processing of transactions



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