
Retail Operations Director
6 days ago
As a Department Manager, you will be responsible for leading your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards.
You will take responsibility for your store and department's strengths, analyze sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
- Manage team planning, scheduling, and ensure seamless opening and closing routines.
- Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
- Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
- Represent yourself and the brand positively during all customer interactions.
We are looking for people with:
- Experience in retail management and operations.
- Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
- Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.
We thrive in collaborative, dynamic environments, with a solution-focused mindset. We are motivated to create great customer experiences while promoting and selling our products.
Our ideal candidate is:
- A strong and confident leader who inspires, coaches, and develops their teams with integrity.
- Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.
- An effective communicator, creative, and curious.
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