Executive Product Leader for Global Customer Service Innovation

3 weeks ago


Hyderabad, Telangana, India myGwork Full time

As an Executive Product Leader for Global Customer Service Innovation, you will play a key role in driving the vision of how Amazon uses Artificial Intelligence (AI) with Large Language Models (LLMs) to help customer service associates solve customer problems globally.

The Customer Engagement Technologies (CET) organization powers Amazon's customer service by developing elegant customer-facing products globally. These products offer effortless self-service and automation solutions to customers. If customers prefer to interact with a human, we enable customer service associates to effectively and elegantly solve customer issues using our associate-facing products powered through human-centered design.

You will work directly with our science team to determine what products we should build to help customer service associates solve problems and reduce total customer handling time. In this role, you will collaborate with WWCS product and engineering stakeholders to utilize LLMs within our newly redesigned world-class customer service associate interface to help customer service associates communicate with customers in any language and resolve customer issues quickly and efficiently.

This is an exceptional opportunity to join Amazon's inclusive employer myGwork and contribute to creating earth's best customer service solutions through empowering customers to utilize automation to resolve their issues quickly and efficiently.

**Key Responsibilities:**



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