
Senior Quality Assurance Specialist
4 days ago
We are seeking a highly motivated and detail-oriented leader to oversee our quality team.
Key Responsibilities:- Supervise and guide a team of analysts to ensure high-quality delivery standards.
- Oversee end-to-end quality audits for mortgage processes, identifying gaps and implementing corrective actions.
- Analyze quality trends and collaborate with operations teams for performance improvement plans.
- Create and review quality guidelines and checklists to meet client expectations.
- Presentation and reporting of quality metrics to stakeholders.
- Participate in calibration sessions to align internal expectations.
- Ensure compliance with applicable regulations (e.g., RESPA, TILA).
- Drive process improvement projects to enhance accuracy and customer satisfaction.
The ideal candidate will have a strong background in BPO operations, preferably in mortgage processes, and excellent communication skills.
Required Skills and Qualifications:
- Strong leadership skills with experience managing teams.
- Ability to analyze complex data and make informed decisions.
- Excellent communication and interpersonal skills.
- Knowledge of mortgage processes and regulations.
Benefits:
- Opportunity to work with a dynamic team.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
How to Apply:
Interested candidates should submit their resume and cover letter via email.
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