
Experienced Manufacturing Support Specialist
5 days ago
We are seeking a skilled and experienced Manufacturing Support Specialist to join our team.
The ideal candidate will have strong technical capabilities on JDE Manufacturing Module and the ability to understand highly customized Manufacturing Accounting processes.
Key Responsibilities- Application testing for all system changes and projects.
- Knowledge transfer and other support related activities.
- Second level support for resolution of service requests and system defects.
- Key involvement in the resolution of high severity user issues and system defects.
- Review and approve root cause analysis, workarounds, and support documentation.
- Provide guidance and expertise to Support analysts in resolving complex issues.
- Interact with Business users throughout the lifecycle of the support call from initiation till closure.
The successful candidate will be responsible for resolving all JDE level 2 Application Support calls logged through the Help desk and regularly interacting with JDE development and CNC Admin support teams to involve them in resolving issues.
Required SkillsOracle, Oracle JDE World_Manufacturing, Manufacturing, Technical Support, Problem Solving, Communication, Teamwork, Time Management.
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