Business Process Optimizer

8 hours ago

Dombivli, Maharashtra, India beBeeOperational Full time ₹ 12,00,000 - ₹ 18,00,000
Operational Excellence Specialist

We are seeking a detail-oriented professional to ensure smooth client onboarding, seamless coordination with telecom operators, and efficient monitoring of messaging traffic to support operational efficiency and client satisfaction.

Key Responsibilities:
  • Client Success:

Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.

Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Monitor traffic post-onboarding to analyse performance trends and provide early-stage support.

  • Traffic Assurance:

Track monthly traffic targets received from internal stakeholders and break them down into weekly and daily targets to ensure timely achievement.

  • Telco Coordination:

Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues.

  • Reports & Analytics:

Publish daily performance reports for review and routing deviations, monitor traffic growth or dip, and highlight opportunities for corrective action with the sales team.

  • Collaboration:

Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.

  • Process Improvement:

Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

  • Documentation:

Create and maintain detailed and accurate documentation of SOPs for regular operations.

Requirements:
  • Bachelor's/Master's degree.
  • Hands-on experience/Knowledge on CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years of experience in the job offered or in a related role.
  • SQL, advanced Excel, and PowerPoint presentation skills.
  • Customer Success & Business Operations experience.
  • Excellent interpersonal, verbal, written communication skills and good customer handling capabilities.
  • Proficiency in making one-on-one and group presentations.
  • Understanding of business numbers and ability to analyse and predict trends.
  • Passionate and able to work in a fast-paced environment.
  • ITIL-V4 and certification related to business operations is a plus.

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