Succeeding in Customer Service

4 days ago

Pune, Maharashtra, India beBeeCustomerSupport Full time US$ 60,000 - US$ 80,000
Job Title: Customer Success Associate

This is a role within the Customer Success Team that serves as the primary point of contact for customer transactions, managing service requests and resolving issues to ensure seamless customer experiences.

  • Key Responsibilities:
  • Manage transactional orders, including signed lease agreements/contracts, tax exemption certificates, customer invoicing details, and ACH payment setup.
  • Triage and resolve issues via phone, create and track service tasks, communicate scheduling and post-service follow-up, and ensure proper billing and resolution.
  • Provide general support by handling inbound calls, proactively reaching out to customers nearing lease end, coordinating relocations and onsite takeovers, processing change requests and expired purchase orders, and escalating complex issues to specialists as needed.
  • Customer Focus:
  • Strive for first-call resolution and proactive problem-solving using feedback to improve service and address internal issues.
  • Build and maintain strong relationships with internal and external stakeholders, with a focus on customer satisfaction.

The ideal candidate will have 3+ years of relevant experience in customer support or service, with strong English communication skills, active listening, and conflict resolution abilities. Proficiency in MS Office, particularly Excel, Word, and Outlook, is required, along with CRM experience. A customer-focused mindset, adaptability to various personalities and needs, and attention to detail are essential for success in this role.

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