
Werum PAS-X MES Service Delivery Manager
7 days ago
Werum PAS-X MES Service Delivery Manager
About the RoleWe are seeking an experienced Werum PAS-X MES Service Delivery Manager to join our team at Capgemini Engineering. As a key member of our MES service delivery team, you will be responsible for overseeing the end-to-end MES service delivery lifecycle, including planning, implementation, operation, and continuous improvement.
Key Responsibilities- Develop and implement service delivery strategies and processes aligned with business objectives and regulatory compliance.
- Monitor and manage key performance indicators (KPIs) to measure service delivery effectiveness and compliance adherence.
- Ensure adherence to SLAs, SLOs, and regulatory requirements.
- Manage service requests, incidents, and problems while maintaining compliance.
- Coordinate with IT infrastructure, quality assurance, and regulatory affairs teams.
- Build and lead a high-performing MES service delivery team.
- Provide coaching, mentoring, and development opportunities for team members.
- Foster a culture of compliance, quality, and continuous improvement within the team.
- Build strong relationships with customers.
- Understand customer needs and requirements in the context of life sciences regulations.
- Manage customer expectations and resolve issues promptly while maintaining compliance.
- Proactively identify and address customer pain points and regulatory challenges.
- Proven experience in MES implementation and support within the life sciences industry.
- Deep understanding of MES functionalities and industry best practices.
- Strong knowledge of relevant regulations (e.g., FDA, EMA, GxP) and compliance requirements.
- Experience in IT service management frameworks (ITIL) is preferred.
- Excellent project management and organizational skills.
- Strong leadership and interpersonal skills.
- Ability to build and maintain relationships with stakeholders, including regulatory agencies.
- Strong problem-solving and analytical skills.
- Excellent communication and presentation skills.
- Knowledge on SQL queries, C-Sharp, Java.
- User management and system profile creations.
At Capgemini Engineering, we offer a dynamic and challenging work environment that fosters growth and development. We are committed to providing our employees with the tools and resources they need to succeed.
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