Business Operations Support Specialist

4 days ago

Gulbarga, Karnataka, India beBeeSystemSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Opportunity

We are seeking a skilled professional to join our team as a Senior Business System Specialist.

Key Responsibilities

The role will involve ensuring the accuracy and usability of sales tools through timely resolution of support tickets. Primary sales tools to be supported include Salesforce, CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

  • Assign, troubleshoot, and resolve tickets from sales users related to supported sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Maintain service level agreements targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
Required Skills

The ideal candidate will have at least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified. Salesforce Administrator experience is highly preferred.

  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.
Benefits

This role offers a challenging and rewarding work environment with opportunities for growth and development. The successful candidate will have the opportunity to work with a talented team and contribute to the success of the organization.

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