IT Support Specialist

2 days ago

Kolkata, West Bengal, India beBeeServiceDesk Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: Service Desk Analyst

About the Role:

We are seeking a skilled and enthusiastic Service Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing timely and effective technical support to our users.



Key Responsibilities:
  • Provide first-level technical support and resolve incidents efficiently
  • Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow)
  • Support user onboarding, access provisioning, and basic resource requests
  • Monitor system health and generate service performance reports
  • Guide users through self-service portals and support documentation
  • Coordinate with escalation teams for complex issue resolution
  • Ensure compliance with SLAs and service quality standards


Requirements:
  • 2+ years of experience in IT service desk, help desk, or technical support
  • Hands-on experience with cloud services support (preferably GCP)
  • Proficiency in ITIL framework and service management processes
  • Strong troubleshooting skills in application and infrastructure support
  • Familiarity with remote support tools and basic system monitoring
  • Excellent communication and customer service skills
  • Ability to manage multiple tickets and priorities simultaneously
  • Bachelor's or Master's degree in a relevant field


Benefits:
  • Fast-paced and collaborative work environment
  • Opportunities to work with global teams and cutting-edge technologies
  • Continuous learning and certification support
  • Flexible work arrangements and a strong focus on work-life balance

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