Customer Service Representative
1 week ago
As a Customer Care Executive at RELIANT CREDITS INDIA LIMITED, you will be responsible for:
- Maintaining and updating customer records, including CCE Registers, Conversion Registers, and Prospect Registers.
- Explaining product concepts to customers, either over the phone or in person.
- Processing gold loans, including conducting gold appraisals and valuations, and verifying customer identification and address.
- Coordinating with the central tele-calling team for collections follow-up and issuing notices to overdue borrowers.
- Ensuring compliance with gold audit requirements and supporting auditors during internal audits.
- Managing the auction gold process and maintaining clean and tidy checkout areas.
Essential Skills:
- Strong knowledge of products and services.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
Preferred Qualifications:
- Experience in telemarketing or customer service.
- Knowledge of gold loan processes and procedures.
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Customer Service Representative
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