Customer Service Representative

1 week ago


Hyderabad, Telangana, India RELIANT CREDITS INDIA LIMITED Full time
Key Responsibilities:

As a Customer Care Executive at RELIANT CREDITS INDIA LIMITED, you will be responsible for:

  • Maintaining and updating customer records, including CCE Registers, Conversion Registers, and Prospect Registers.
  • Explaining product concepts to customers, either over the phone or in person.
  • Processing gold loans, including conducting gold appraisals and valuations, and verifying customer identification and address.
  • Coordinating with the central tele-calling team for collections follow-up and issuing notices to overdue borrowers.
  • Ensuring compliance with gold audit requirements and supporting auditors during internal audits.
  • Managing the auction gold process and maintaining clean and tidy checkout areas.

Essential Skills:

  • Strong knowledge of products and services.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

Preferred Qualifications:

  • Experience in telemarketing or customer service.
  • Knowledge of gold loan processes and procedures.


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