Director of Process Efficiency

16 hours ago

Thoothukudi, Tamil Nadu, India beBeeOperational Full time ₹ 12,00,000 - ₹ 1,20,00,000
Process Excellence Director

The Process Excellence Manager is responsible for overseeing and optimizing end-to-end business operations while ensuring high-quality service delivery.

This role involves client management, people & performance management, and cross-functional team leadership, with a focus on process efficiency, stakeholder collaboration, and business growth.

Key Deliverables
  • Business Transformation (80%)
  • Design and implement an operational excellence framework best suited for the industry
  • Formulate and manage detailed KPI tables across all businesses in the e-commerce domain
  • Identify and lead improvement initiatives in internal business/operational processes
  • Drive innovation and automation for waste elimination and efficiency improvement
  • Engage the employee base in various operational excellence initiatives
  • Service Delivery (20%)
  • Provide support to process owners, including people management, performance tracking, financial analysis, and adherence to company policies/standards
  • Ensure adherence to service levels as defined by the client
Project and Team Management
  • Oversee multiple projects across different lines of business, ensuring timely delivery and quality standards
  • Lead a diverse team of members, including Business Analysts, Process Excellence Leads/AMs, and content developers
  • Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability
Operational and Process Excellence
  • Identify process gaps and implement solutions to improve workflows and service delivery
  • Work closely with analysts to standardize operations, reduce inefficiencies, and drive continuous improvement
  • Leverage data insights to track performance, optimize processes, and ensure compliance with SLAs

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