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Development Trainer

2 weeks ago

Rajahmundry, Andhra Pradesh, India beBeeAnalytical Full time ₹ 25,00,000 - ₹ 35,00,000

We are seeking a dynamic and detail-oriented Trainer to lead impactful Training Programs.

Key Responsibilities:
  1. Develop and deliver comprehensive training programs for new hires, existing team members, and supervisory staff.
  2. Ensure smooth assimilation into company culture, policies, and tools by providing timely support and guidance.
  3. Evaluate learning effectiveness through assessments, quizzes, and role-plays.
  4. Collaborate with Quality and Operations teams to identify performance gaps and develop targeted refresher sessions and skill-enhancement modules.
  5. Track pre- and post-training performance to measure impact and efficacy.
  1. Create and manage product knowledge tests for front-line and supervisory teams.
  2. Conduct Supervisor Readiness assessments to evaluate leadership competencies.
  3. Periodically update assessments in line with process or product changes.
  1. Stay abreast of new product launches, policy updates, and process changes by attending relevant meetings and workshops.
  2. Conduct timely refresher training for impacted stakeholders.
  3. Partner with Product, Process, and Compliance teams to ensure accuracy and relevance of training content.
  1. Maintain up-to-date training dashboards, attendance logs, and test results.
  2. Generate regular reports on training coverage, scores, and intervention effectiveness.
  3. Provide actionable insights to stakeholders and leadership based on training data.
  1. Design training content using instructional design models like ADDIE and/or SAM.
  2. Leverage 360° feedback and Kirkpatrick's model to evaluate and improve training effectiveness.
  3. Collaborate closely with Process Excellence, Product, Quality, and Customer Support teams to ensure alignment and continuous improvement of content.

Required Skills and Qualifications:

  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in training delivery, preferably in customer service or product-based environments.
  • Strong communication and facilitation skills.
  • Proficiency in MS Excel, PowerPoint, and LMS platforms.
  • Exposure to QA and performance improvement frameworks is a plus.

Benefits:

  • Opportunity to work with a dynamic team.
  • Chance to develop and implement innovative training programs.
  • Professional growth and development opportunities.

Others:

  • Public speaking & facilitation skills.
  • Instructional design fundamentals (ADDIE/SAM).
  • Kirkpatrick model and 360° feedback evaluation.
  • Stakeholder collaboration.
  • Analytical thinking.
  • Coaching and feedback delivery.
  • Attention to detail in documentation and reporting.