A Revenue Cycle Specialist
5 hours ago
Account Receivable Analyst
">The role of an Account Receivable Analyst is to support the AR management for relevant markets/customers. This involves reviewing business plans and providing credit alignment, verifying and processing sales orders, managing portfolio accounts, coordinating with commercial teams and customers for payments.
">This individual directly interfaces with internal and external customers to resolve account discrepancies and build long-lasting relationships to drive collections and manage overdue accounts.
">The analyst actively collaborates with other Credit team members and peers in Commercial, Billing, Cash Application, Commercial finance, Operations and tax to identify and resolve issues related to order release and potential cash flow problems.
">This role reports to a Manager- Order to Cash.
Responsibilities:
- Perform credit reviews for customers in relevant markets, ensure required documents are in place for assigning credit, and define the correct risk category in the system.
- Coordinate with commercial and commercial finance to pre-align credit requirements for respective markets/customers based on sales plans and initiate required actions/approvals.
- Manage portfolio accounts handled within prescribed policies and service sales orders.
- Performs daily collection activities such as contacting customers/commercial teams for past dues, sales coordinators for payment advices, and TBO team for cash applications. Also supports C form collections, reconciliation of accounts, sending follow-up inquiries.
- Coordinates with Credit Insurance Company and provides required information for coverage, timely updates, and follow-ups.
- Maintains high-level performance of customer portfolios, driving process improvements in the end-to-end Order to Cash Cycle.
- Takes actions to encourage timely debt payments, maintain/update account status records, and collection efforts (SAP Logs).
- Customer visits (3-5 days/month)
- Maintains direct communication with clients to ensure timely payments
- Investigates and resolves aged AR transactions for all accounts assigned by the Manager- Order to Cash
- Verifies customer reconciliations and escalates disputes with Commercial finance for resolution.
- Weekly reports on collection activity and accounts receivable status
- Performs monthly AML testing, monitors, and escalates any unapplied collections, maintains cheque bounce trackers, and escalates recurring cases.
- Structures and owns deduction resolution strategies to identify and process account adjustments
- Quarterly Bad debt provision and write-off work
- Reduction in 90 days outstanding and DSO improvement
- Maintains accurate records including notes on customer communication and follow-up plans
- Creates reports relating to account receivables and cash flow forecasting
- Supports internal & statutory Audits of the accounts receivable and improves efficiency
- Engages in projects and process improvement initiatives as assigned by the Credit Manager
- Escalates any potential defaults to the Manager- Order to Cash for review and appropriate action.
Requirements:
- Strong analytical skills and attention to detail.
- Good business acumen for problem-solving.
- Excellent time management skills and ability to prioritize demanding workloads.
- Solid written and oral communication skills.
- Ability to be flexible in a highly changing environment.
- Go-getter and self-motivated individuals desired.
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