Principal Engineer

Job Description

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

We are seeking an experienced and highly skilled Lead Packaging Engineer with deep expertise in application packaging, deployment, automation, and endpoint management. The ideal candidate must possess extensive hands-on experience with Intune, SCCM, Jamf Pro, Windows, MacOS, and automation scripting using PowerShell, AdminStudio, PSEditor, and other packaging tools. You will lead packaging initiatives, drive standardization, and support enterprise-wide deployment strategies.

Key Responsibilities

Application Packaging & Deployment:

- Lead end-to-end application packaging (MSI, App-V, IntuneWin, PKG formats) for Windows & MacOS.
- Manage application lifecycle including packaging, testing, deployment, and updates.
- Utilize AdminStudio, InstallShield, Orca, and PSEditor for packaging and troubleshooting.
- Expertise with Intune and Jamf Pro for modern device management.
- Deliver advanced Intune support (Windows and macOS), focusing on device compliance, application deployment, provisioning, and troubleshooting
- Support macOS devices via Jamf and Intune, ensuring alignment with organizational security standards

Endpoint Management:

- Manage deployment processes using SCCM for Windows environments.
- Leverage Intune and JAMF Pro for cloud-based deployment and policy management.
- Lead migration from SCCM to Intune and JAMF aligned with cloud strategies.

Automation & Scripting:

- Develop automation scripts using PowerShell for packaging and deployment.
- Maintain code repositories and documentation.
- Use PowerShell (expert level) along with Bash and Python for cross-platform automation and data collection
- Identify and resolve gaps in user onboarding/offboarding by building and maintaining automation and integrations
- Build and maintain internal knowledge base and operational documentation

Collaboration & Leadership:

- Lead the packaging team and mentor junior engineers.
- Coordinate with security and global IT teams.
- Maintain technical documentation and SOPs.

Required Skills & Experience

Technical Expertise:

- 8-12 years of experience in application packaging and deployment.
- Strong knowledge of Intune, SCCM, and Jamf Pro.
- Expert-level experience with Windows and MacOS platforms.
- Advanced PowerShell scripting skills.
- Hands-on with AdminStudio, InstallShield, PSEditor, and Orca.

Soft Skills:

- Strong analytical and troubleshooting abilities.
- Excellent communication and leadership skills.
- Proactive in learning and adopting new technologies.

Preferred Qualifications

- Microsoft certifications (MD-102, SC-300).
- JAMF 200/300 certifications.
- Knowledge of Azure AD, Group Policies, and Zero Trust.

Exposure to DevOps and CI/CD pipelines.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:

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