
Cisco Technical Specialist
4 days ago
This role is centered around advanced technical support for Cisco UCCE and release management.
Main Responsibilities:- Leverage expertise in resolving complex UCCE and third-party call recording platform issues.
- Analyze and troubleshoot fundamental Cisco ICM/CCMP/CVP/CUIC problems.
- Create MACD in Cisco UCCE and IPT systems.
- Demonstrate an understanding of VOIP protocols, such as SIP, H.323, and MGCP, along with ITIL processes.
- Comprehend Cisco Voice network deployment models and voice network devices.
- Utilize VOIP and Performance Management Tools, integrating them with other tools.
- Understand Telecom infrastructure protocols, including ISDN and analogue signalling.
- Persist in a 24/7 business support environment.
- Experience working with Cisco Voice platforms and CUCM/UCCE/UCCH/CVP platforms.
- Maintain strong verbal and written communication skills.
- Collaborate with Third-Party Providers to resolve incidents.
- Conduct advanced remote or on-site troubleshooting activities.
- Serve as the point of contact for service delivery issues.
- Manage Knowledge Base and documentation.
- Demonstrate excellent communication and conversation skills (Verbal and Written).
A minimum of 8-12 years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, and release management is required for this position.
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