
Premium Experience Sales Associate
4 days ago
Unlock Your Potential in Premium Experiences
About the Role
We are seeking a highly motivated and skilled individual to join our team as a Premium Experience Sales Associate. In this role, you will be responsible for converting inbound leads into paid bookings for premium experiences.
Key Responsibilities:
- Initial Contact: Respond promptly to new leads via DM/WhatsApp/call and log them in our CRM system.
- Needs Assessment: Conduct thorough needs assessments to identify the best premium experiences for each lead, shortlisting 2-3 options.
- Ongoing Engagement: Maintain regular communication with leads, sending concise WhatsApp summaries, payment links, and gentle reminders.
- Pipeline Management: Ensure accurate pipeline tracking, updating stages regularly and maintaining clear next actions with timestamps.
- Post-Booking Support: Provide confirmations, answer FAQs, collect feedback, and testimonials from satisfied customers.
The Skills You'll Need:
- Excellent written and spoken English skills.
- A friendly phone/WhatsApp presence, with quick typing and clean formatting.
- Familiarity with Google Sheets and ability to work with checklists and templates.
- High ownership and reliability.
KPIs (Sales Associate):
- Speed to First Response: ≤ 5 minutes during working hours.
- Follow-up Discipline: 100% leads carry a next step.
- Conversion Rate: Meet weekly won-deals target set by manager.
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