
Operational Excellence Leader
1 day ago
We are seeking a talented and experienced professional to lead the operational and financial excellence at our IVF centers.
The role involves driving strategic initiatives, monitoring performance, ensuring compliance, optimizing processes, and delivering exceptional patient experiences.
Key Responsibilities:- Develop and implement annual operating plans and budgets aligned with corporate objectives
- Lead cross-functional teams to achieve financial and operational targets
- Monitor revenue growth, profitability, and team performance against defined key performance indicators
- Oversee cost optimization and compliance initiatives
- Implement and maintain standard operating procedures, manage medical records, and ensure audit readiness
- Serve as an escalation point for operational issues and ensure adherence to medico-legal standards
- Collaborate with sales and marketing teams to enhance brand visibility in local markets
- Coordinate monthly financial reporting with the corporate management information system team
- Drive patient satisfaction, retention, and conversion metrics
- Strong leadership and people management skills
- Proven ability to drive financial results (Revenue, EBITDA, Contribution Margin)
- Customer-centric focus with emphasis on NPS 90% and retention
- Excellent knowledge of regulatory requirements and industry standards
- Process-oriented with attention to detail
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