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Business Systems Analyst Lead
1 month ago
As a Lead Business Analyst at MSC Technology, you will play a crucial role in overseeing the successful deployment and implementation of business applications within our Depot operations. Your primary responsibility will be to collaborate with various stakeholders, including Project Managers, to define project scope, timelines, and deliverables.
Key Responsibilities:- Requirement Gathering: Engage with users to identify gaps in the application that need to be rolled out, arrange for necessary setup in the system to meet requirements, and coordinate with Development and testing teams until it is tested and deployed in the testing environment.
- Quality and Timely Delivery: Follow-up with the Development team on timely delivery of items, validate testing performed by QA team, perform functional testing, and ensure end-to-end application flow.
- User Training and Support: Provide training sessions and workshops to end-users, ensuring they have a comprehensive understanding of the respective domain process flow, offer post-go-live support to address user queries, troubleshoot issues, and provide guidance on system usage.
- Project Management: Collaborate with project managers to define project scope, timelines, and deliverables, provide regular updates on implementation progress, risks or challenges, and propose mitigation strategies.
- Task Delegation & Mentoring: Able to handle team tasks, delegate tasks to team members based on their proficiency, follow-up on task completion based on priority and deadlines, and mentor team members on continuous improvement.
- Excellent communication skills and attention to detail.
- Positive attitude to interact with stakeholders and handle project needs.
- Knowledge of APIs, EDIs, Depot Operations, and software development lifecycle (SDLC) methodologies and best practices.
This is a challenging and rewarding role that requires strong analytical and problem-solving skills, as well as excellent communication and leadership abilities. If you are a motivated and experienced Business Analyst looking for a new challenge, we encourage you to apply.
