
Travel Experience Specialist
14 hours ago
This role is an opportunity to excel as a Travel Consultant Agent, providing top-notch support to customers and ensuring seamless experiences.
As part of our dynamic team, you will play a crucial part in managing issues related to drivers and fleets. You will also enforce high service standards, confirm ride completions, and maintain detailed records within our CRM system.
The ideal candidate should have experience in the Tourism & Travel sector, with strong operational and analytical skills, excellent communication abilities, and proficiency in Microsoft Office Suite.
We value dedication, teamwork, and continuous improvement, offering a fast-paced work environment where creativity and initiative are encouraged.
Key Responsibilities:- Resolve customer complaints and issues by communicating effectively with drivers and fleets.
- Enforce high service quality through proactive engagement with customers.
- Verify ride completion and update systems accordingly.
- Maintain accurate records of interactions within the CRM for future reference.
- Foster strong relationships with suppliers, internal teams, and external partners.
- Deliver exceptional customer support.
- Minimum 2 years of customer-facing experience, preferably in Tourism & Travel or Ground Transportation.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite.
- Able to adapt to changing priorities and manage time effectively.
- Predisposed towards teamwork, continuous learning, and efficiency.
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