Care Services Associate

2 weeks ago

Palakkad, Kerala, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Care Services Associate

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Care Services Associate. In this role, you will be the first point of contact for our customers, responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience.

Main Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Identify and resolve customer issues efficiently while maintaining a positive attitude.
  • Provide accurate, valid, and complete information by using the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
  • Follow communication procedures, guidelines, and policies.
  • Contribute to team goals and meet or exceed personal targets for sale and customer satisfaction.

Required Skills and Qualifications:

  • Proven customer support or client service experience is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • High school diploma or equivalent; a college degree is a plus.

Benefits:

We offer a comprehensive benefits package that includes competitive pay, opportunities for career growth and development, and a supportive work environment.

Other Requirements:

Please note that we are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment where everyone has the opportunity to thrive.

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